Custom field and email reply questions.

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Re: Custom field and email reply questions.

Postby JohnJohnson » Fri Sep 07, 2012 10:07 pm

My admin role has the manage turned on. Is there a setting on the server or in workflow or category that needs to also be on?
If not I'll work on getting the database to you. What is the best way to do that?
John Johnson
Quality Assurance Analyst
ITAGroup (Driven by Loyalty)
Visit our Web site at: http://www.itagroup.com
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Re: Custom field and email reply questions.

Postby admin » Fri Sep 07, 2012 10:49 pm

JohnJohnson wrote:My admin role has the manage turned on. Is there a setting on the server or in workflow or category that needs to also be on?
If not I'll work on getting the database to you. What is the best way to do that?


Yes, please send me (maximkr@gmail.com) anonymized database backup, you can implement it with sman
Also I need description how to replicate the problem (user login, task #, etc)
Maxim Kramarenko (mailto: maximkr@trackstudio.com)
TrackStudio - Hierarchical Bug & Issue Tracking Software
http://www.trackstudio.com
admin
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Re: Custom field and email reply questions.

Postby JohnJohnson » Fri Sep 07, 2012 11:10 pm

Is sman a function in the server piece? I don't do the server stuff so I need to know to ask the other person the right thing.
Thanks.
John Johnson
Quality Assurance Analyst
ITAGroup (Driven by Loyalty)
Visit our Web site at: http://www.itagroup.com
JohnJohnson
 
Posts: 100
Joined: Thu May 27, 2004 9:19 pm
Location: Des Moines, Iowa

Re: Custom field and email reply questions.

Postby admin » Sat Sep 08, 2012 9:28 am

Yes, it''s server-side app, available in TrackStudio SA.
Maxim Kramarenko (mailto: maximkr@trackstudio.com)
TrackStudio - Hierarchical Bug & Issue Tracking Software
http://www.trackstudio.com
admin
Site Admin
 
Posts: 8148
Joined: Thu Jan 01, 1970 3:00 am
Location: Smolensk, Russia

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