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Some E-mail notifications not working
Posted:
Thu Jun 13, 2013 2:46 pmby Simon H
We use a lot of e-mail notifications from TrackStudio. Some weeks ago some of them stopped working. We checked and compared and cannot see why some have stopped while others continue to work perfectly. We are using version 4.0.18. Not having these e-mails is really reducing the effectiveness of TS. What can we do to fix this?
Re: Some E-mail notifications not working
Posted:
Fri Jun 14, 2013 12:59 pmby a-b-c
Hello, Simon! We had the same problem because of bad mail templates. Be sure that you update them during TrackStudio update.
Re: Some E-mail notifications not working
Posted:
Fri Jun 14, 2013 1:27 pmby Simon H
All e-mails use the same template, but there are plenty of merge fields to adapt it to the different situations. We will test with a blank template the proceed according to results. Thank-you for the reply.
Re: Some E-mail notifications not working
Posted:
Fri Jun 14, 2013 3:28 pmby Simon H
We tried a blank template. This did not solved the problem.
Re: Some E-mail notifications not working
Posted:
Sat Jun 15, 2013 1:02 pmby Alton
We are using version 4.0.18. Not having these e-mails is really reducing the effectiveness of TS. What can we do to fix this?
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Re: Some E-mail notifications not working
Posted:
Sun Jun 16, 2013 11:43 amby admin
We required anonymous database backup + your templates + how to replicate. Can you send them to
maximkr@gmail.com ?